Thank you for shopping with us at Rainbo.shop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our Refund and Return Policy below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return request must be made within [5] days of receipt of the item.
Certain items are non-returnable, including but not limited to
4. Return Process
To initiate a return:
- Contact our customer service team at [clapjoytoys@gmail.com] to request a return authorization.
- Provide your order number and reason for return.
- Once approved, you will receive instructions on how to return the item.
5. Refunds
- Refunds will be processed to your original method of payment within [3] business days of receiving the returned item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [3] days of receipt. We will arrange for a replacement or refund based on the nature of the issue.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [clapjoytoys@gmail.com] or [ 7982305273].
eturn and Replacement is not acceptable for bulky products having weight more than 2kg